ppvpi Privacy Policy

When you register for and use the ppvpi platform, we collect several categories of personal data. The specific data points collected depend on the nature of your interaction with the platform — whether you are simply browsing, registering an account, completing identity verification, making a deposit or withdrawal, contacting our support team, or participating in a promotion.

1.1 Registration Data

When you create a ppvpi account, we collect the following information: your full legal name (as it appears on your government-issued identity document), your date of birth, your email address, your Bangladesh mobile phone number, and the username and password you choose for your account. This data is required to establish your account and verify that you meet the eligibility requirements (including the 18+ age restriction) to use the ppvpi platform.

1.2 Identity Verification (KYC) Data

As part of the mandatory Know Your Customer (KYC) process, ppvpi may collect copies of identity documents, including your National Identity Card (NID), passport, or driving licence. We may also collect a selfie or live photo for biometric verification purposes, and proof of address such as a utility bill or bank statement issued within the preceding three months. This data is collected to comply with our legal obligations relating to anti-money laundering (AML) and responsible gaming age verification.

1.3 Financial Transaction Data

When you make a deposit or withdrawal, ppvpi collects your payment method details, including your bKash or Nagad mobile wallet number, bank account details (where applicable), transaction reference numbers, and the amounts, dates, and times of all transactions. ppvpi does not store full card numbers for Visa or Mastercard transactions — card data is processed directly by our PCI-DSS compliant payment partners.

1.4 Gaming Activity Data

ppvpi records all gaming and betting activity associated with your account, including the games played, stakes placed, bets settled, winnings received, bonus funds used, session durations, and game outcomes. This data is used for account management, dispute resolution, bonus integrity monitoring, and responsible gaming monitoring purposes.

1.5 Device and Technical Data

When you access the ppvpi platform — whether via a web browser or the ppvpi mobile application — we automatically collect certain technical data, including your IP address, device type and model, operating system and version, browser type and version, screen resolution, language settings, and time zone. We also collect session logs and error logs to help diagnose and resolve technical issues.

1.6 Communications Data

If you contact the ppvpi customer support team — by email, live chat, or any other channel — we retain records of those communications, including the content of messages, support ticket reference numbers, and the date and time of each interaction. This data is used to manage your support requests, improve service quality, and maintain a record of commitments made to you.

ppvpi processes your personal data only for the purposes set out in this section. We do not use your data for purposes that are incompatible with those stated here without first obtaining your explicit consent or establishing a new lawful basis.

2.1 Marketing Communications

ppvpi may send you promotional communications — including information about bonuses, tournaments, new games, and seasonal offers (such as Eid or Pohela Boishakh specials) — by email or SMS, but only if you have opted in to receive such communications during registration or subsequently via your account settings. You may withdraw your consent to marketing communications at any time by updating your notification preferences in your account settings or by contacting [email protected]. Withdrawal of consent for marketing does not affect the lawfulness of any processing carried out before that withdrawal.

2.2 Automated Decision-Making

ppvpi uses automated systems to assist with fraud detection, bonus abuse identification, and responsible gaming risk flagging. These systems analyse patterns in your account data and gaming activity to identify potentially problematic behaviour. Where an automated system flags your account, a human member of the ppvpi team reviews the flag before any material action (such as account restriction) is taken. You have the right to request human review of any decision that significantly affects your account.

ppvpi does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only in the circumstances described below, and only to the minimum extent necessary for the stated purpose.

3.1 Service Providers (Data Processors)

We engage trusted third-party service providers to support the operation of the ppvpi platform. These providers act as data processors on our behalf and are contractually required to process your data only on our documented instructions, to maintain appropriate security measures, and to delete or return your data upon termination of their contract with us. Categories of service providers include:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, Mastercard — for the processing of deposit and withdrawal transactions.
• Identity verification providers: Third-party KYC and AML screening services used to verify player identity documents and check against sanctions and PEP (Politically Exposed Person) lists.
• Game software providers: Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, Spribe, and other certified game studios — who receive your player session data to deliver their games within the ppvpi platform.
• Cloud infrastructure and hosting providers: The servers and infrastructure on which the ppvpi platform operates, subject to strict data residency and security contractual requirements.
• Customer support platform providers: Third-party live chat and ticketing systems used to manage support communications.
• Analytics providers: Anonymised and aggregated platform analytics services — no personally identifiable data is shared for analytics purposes.

3.2 Legal and Regulatory Disclosure

ppvpi may disclose your personal data to competent regulatory authorities, law enforcement agencies, courts, or other government bodies where required to do so by applicable law, court order, or binding regulatory direction. In such cases, ppvpi will disclose only the minimum data required to comply with the legal obligation and will, where legally permissible, notify you of the disclosure.

3.3 Business Transfers

In the event that ppvpi undergoes a merger, acquisition, restructuring, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. ppvpi will take reasonable steps to ensure that the acquiring entity provides privacy protections at least equivalent to those set out in this policy, and will notify affected players of any material change in data controller identity arising from such a transaction.

ppvpi uses cookies and similar tracking technologies (including local storage, session storage, and pixel tags) on the ppvpi website and application. Cookies are small text files placed on your device by a website when you visit it. They serve a range of essential and non-essential functions, as described below.

4.1 Categories of Cookies Used

4.2 Managing Cookies

You can control and manage cookies through your web browser settings. Most browsers allow you to refuse all cookies, accept only certain categories of cookies, or delete existing cookies. Please note that disabling strictly necessary or fraud prevention cookies will impair the functionality of the ppvpi platform and may prevent you from logging in or completing transactions. Detailed instructions for managing cookies in the most commonly used browsers are available on each browser's official support pages.

4.3 Third-Party Cookies

Some game providers integrated into the ppvpi platform (including Evolution Gaming and Spribe) may set their own cookies within the game window iframe to support game session management and performance. These cookies are governed by the respective game providers' own privacy policies. ppvpi has no direct control over third-party cookies set by game providers but requires all providers to comply with applicable data protection standards as a condition of their integration with the ppvpi platform.

ppvpi retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory retention obligations, and to resolve any disputes that may arise. Once the applicable retention period has expired, your data is either securely deleted or rendered permanently anonymous (so that it can no longer be linked to you as an individual).

5.1 Retention Schedule

5.2 Dormant Accounts

If your ppvpi account has been inactive (no login, no betting activity, no deposit or withdrawal) for a continuous period of 24 months, ppvpi will send a notification to your registered email address advising that your account will be classified as dormant. Dormant account data is retained in accordance with the retention schedule above, subject to applicable legal requirements. You may reactivate a dormant account at any time by contacting [email protected] and completing any required re-verification steps.

As a player on the ppvpi platform, you have a number of rights in relation to the personal data we hold about you. These rights are set out below. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request" and a clear description of the right you wish to exercise. We will acknowledge your request within 5 Bangladesh Standard Time business days and will respond substantively within 30 days. Where a request is complex or numerous, we may extend this period by up to a further 60 days, in which case we will notify you of the extension and the reason for it.

• Right of Access: You have the right to request a copy of the personal data ppvpi holds about you, together with information about how it is used and with whom it has been shared. We will provide this in a structured, commonly used, machine-readable format upon request.
• Right to Rectification: If any personal data ppvpi holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay. Minor corrections (such as a misspelled name) can also be made directly via your account profile.
• Right to Erasure ("Right to be Forgotten"): In certain circumstances, you have the right to request that ppvpi delete your personal data. This right applies where the data is no longer necessary for the purpose for which it was collected, where you withdraw consent and there is no other lawful basis for processing, or where the data has been unlawfully processed. Note that this right cannot override our legal obligations to retain certain data categories (see Section 5).
• Right to Restriction of Processing: You may request that ppvpi restrict the processing of your data in certain circumstances — for example, while the accuracy of data you have contested is being verified, or while a legitimate interest assessment is being reviewed.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you have the right to receive your personal data in a structured, machine-readable format and to transmit it to another data controller without hindrance from ppvpi.
• Right to Object: You have the right to object at any time to the processing of your personal data where that processing is based on our legitimate interests (including profiling for fraud detection). We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to Withdraw Consent: Where processing is based on your consent — in particular, marketing communications — you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

ppvpi takes the security of your personal data seriously and has implemented a layered set of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. No system is entirely immune to security incidents, but we continuously review and improve our security posture to stay ahead of emerging threats.

7.1 Technical Measures

• Encryption in Transit: All data transmitted between your device and the ppvpi platform is encrypted using TLS 1.2 or higher. The ppvpi website and application enforce HTTPS connections at all times; HTTP access is automatically redirected.
• Encryption at Rest: Personal data stored in ppvpi's databases — including KYC documents and financial transaction records — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data within ppvpi's systems is restricted to employees and contractors who require access to perform their specific job functions. All internal access is logged and subject to regular audit.
• Two-Factor Authentication: ppvpi offers two-factor authentication (2FA) for player accounts as an additional layer of login security. We strongly recommend enabling 2FA in your account security settings.
• Penetration Testing: ppvpi engages independent cybersecurity specialists to conduct periodic penetration tests and vulnerability assessments of its platform infrastructure.
• DDoS Protection: The ppvpi platform is protected by enterprise-grade distributed denial-of-service mitigation infrastructure to ensure platform availability and resilience.

7.2 Organisational Measures

All ppvpi employees and contractors who handle personal data are required to complete data protection and information security training as part of their onboarding and on a recurring annual basis. ppvpi maintains internal data protection policies, an information security policy, and an incident response plan. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ppvpi will notify affected players without undue delay and will take immediate steps to contain and remediate the breach.

7.3 Your Responsibility

While ppvpi takes every reasonable precaution to protect your data, you also play an important role in keeping your account secure. You are responsible for maintaining the confidentiality of your ppvpi account password and for ensuring that you log out of your account when using shared or public devices. If you suspect that your account has been accessed without your authorisation, please contact our support team immediately at [email protected] so that we can take prompt protective action.

ppvpi reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, changes in applicable law, or improvements to the clarity of our disclosures. The "Last updated" date at the top of this page reflects the date on which the most recent revision was made.

8.1 Notification of Material Changes

Where a change to this Privacy Policy is material — meaning it significantly affects the way we collect, use, or share your personal data, or materially alters your privacy rights — ppvpi will notify you by email to your registered address at least 14 days before the change takes effect. For non-material clarifications (such as correcting a typographical error or improving the readability of an existing clause without changing its substance), we will update the policy without advance notice and update the "Last updated" date accordingly.

Your continued use of the ppvpi platform after the effective date of a material change constitutes your acknowledgement that you have read the updated policy. If you do not agree with a material change, you have the right to close your account before the change takes effect by contacting [email protected].

8.2 Contact

If you have any questions, concerns, or complaints about this Privacy Policy or about the way ppvpi handles your personal data, please contact us:

• Email: [email protected] (subject line: "Privacy Enquiry")
• Response time: We aim to acknowledge all privacy enquiries within 5 business days (Bangladesh Standard Time, UTC+6) and to provide a substantive response within 30 days.

We take all privacy concerns seriously and will work with you to resolve any issues in a fair and transparent manner. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.