Responsible Gaming
at ppvpi — Your Safety Matters

ppvpi believes that gambling should always be an enjoyable, recreational activity — never a source of financial stress, emotional harm, or personal hardship. As an online casino and sports betting platform serving players across Bangladesh, from Dhaka to Chittagong, Sylhet to Cox's Bazar, we have a responsibility that extends well beyond simply providing games. We are committed to fostering a gaming environment in which every player can make informed choices, maintain full control of their spending and time, and access meaningful help if things ever stop feeling fun.

Responsible gaming at ppvpi is not a compliance checkbox. It is a set of genuine, practical commitments backed by real tools, real policies, and real people. We invest continuously in the detection of problem gambling behaviour, in the usability of our player protection features, and in the training of our support team so that every interaction with a player who may be struggling is handled with sensitivity, discretion, and genuine care.

ppvpi operates on the principle that the long-term health of our players and our platform are inseparable. A player who gambles responsibly, within their means, for enjoyment, is the only kind of relationship we want to maintain. We will always prioritise player welfare over short-term revenue, and we will act proactively — not just reactively — when we identify signs that a player may be experiencing harm.

The minimum legal age to use the ppvpi platform is 18 years. This applies to all products on the platform without exception — live casino games, slots, roulette, cricket betting, and any other market available through ppvpi. Players under the age of 18 are strictly prohibited from registering an account, making a deposit, or placing any bet.

How ppvpi Verifies Age

During the registration process, all players are required to provide their date of birth. This is cross-referenced against the identity documents submitted during the KYC (Know Your Customer) verification process, which is mandatory for all accounts before any withdrawal can be processed. Accepted identity documents include:

• Bangladesh National Identity Card (NID)
• Valid passport
• Bangladesh driving licence

If there is any doubt or inconsistency regarding a player's age during the verification process, the account will be suspended immediately and no funds will be accessible until the player's identity and age have been confirmed to the satisfaction of the ppvpi verification team. Any account found to belong to a person under the age of 18 will be permanently closed and all deposited funds will be returned via the original payment method.

ppvpi provides a full suite of player protection tools that can be accessed directly from within your account settings at any time, without needing to contact customer support. These tools are designed to give you complete, immediate control over your gambling activity on the platform.

Problem gambling can develop gradually, and it is not always easy to recognise when recreational gambling has shifted into something more harmful. The following warning signs are widely recognised indicators that gambling may be becoming a problem. If you recognise several of these signs in your own behaviour or in the behaviour of someone close to you, we strongly encourage you to seek help.

Self-exclusion is the most serious player protection tool available on the ppvpi platform. It is intended for players who have concluded that their gambling is causing significant harm and who need a firm, supported period away from the platform to regain control of their lives. Self-exclusion is not a casual time-out — it is a meaningful commitment, and ppvpi treats it as such.

Available Self-Exclusion Periods

Players may self-exclude for the following periods:

• 6 months — a minimum self-exclusion period for players experiencing early-stage concerns.
• 1 year — recommended for players who have identified a recurring pattern of harmful gambling behaviour.
• 3 years — for players who need an extended structured break to address more entrenched gambling-related difficulties.
• Permanent / indefinite — a lifetime exclusion for players who decide that online gambling is not compatible with their wellbeing. This exclusion can only be lifted after a mandatory minimum of 5 years and following a formal review process.

What Happens During Self-Exclusion

Once a self-exclusion is activated on your ppvpi account, the following measures take effect immediately and without exception:

• Your account is locked and you cannot log in for the duration of the exclusion period.
• All pending bonuses and promotional offers are cancelled.
• All marketing communications — including email, SMS, and push notifications — are permanently suspended for the duration of the exclusion.
• Any remaining account balance is returned to you via your registered withdrawal method (bKash, Nagad, or bank transfer) within 5 business days.
• Your account details are flagged so that any attempt to register a new account using the same identity documents during the exclusion period is detected and blocked.

How to Request Self-Exclusion

You can request self-exclusion in two ways: (1) via the Responsible Gaming section in your account settings — select "Self-Exclusion", choose your preferred duration, and confirm; or (2) by contacting the ppvpi support team directly at [email protected] with the subject line "Self-Exclusion Request". Self-exclusion requests are processed within 24 hours, and during the processing period your deposit and betting access is suspended immediately upon receipt of your request.

If you feel that your gambling is becoming a problem — or if you are concerned about someone else — there are several avenues of support available to you. ppvpi's own support team is your first point of contact, but we also encourage players to engage with broader mental health and addiction support resources.

Protecting children and young people from exposure to online gambling is one of ppvpi's most fundamental obligations. In addition to our own verification processes, we strongly encourage parents and guardians in Bangladesh to take proactive steps to prevent minors from accessing gambling platforms on shared devices and home networks.

Parental Control Tools

We recommend that parents and guardians consider the following measures to restrict minors' access to online gambling content:

• Device-level parental controls: Both Android and iOS devices offer built-in parental control settings that can restrict access to specific websites and applications. Enable Screen Time (iOS) or Digital Wellbeing & Parental Controls (Android) to limit access on shared devices.
• Router-level filtering: Most home routers support content filtering features that can block categories of websites (including gambling sites) at the network level, protecting all devices connected to the home Wi-Fi. Consult your internet service provider or router manufacturer's documentation for setup instructions.
• Third-party filtering software: Parental control software such as Net Nanny, Bark, or comparable tools provide cross-device, cross-platform filtering that can block gambling content across all browsers and applications on a device.
• Account security: Never share your ppvpi account credentials with anyone, including family members. Keep your password confidential and enable two-factor authentication (2FA) in your account security settings to prevent unauthorised access.

If you believe that a minor has accessed or registered on the ppvpi platform using falsified information, please contact our support team at [email protected] immediately. We will investigate and take appropriate action, including permanently closing the account and returning any deposited funds.

If you have any concerns about your own gambling behaviour, or if you would like to activate any of the responsible gaming tools described on this page, please do not hesitate to reach out to the ppvpi team. There is no wrong reason to contact us — whether you want to set a deposit limit, request a time-out, ask a question about self-exclusion, or simply talk through how you are feeling about your gambling, our team is ready to help.

• Email: [email protected] — use subject line "Responsible Gaming Help" for priority routing.
• Response time: All responsible gaming enquiries are acknowledged within 2 hours (Bangladesh Standard Time, UTC+6) and receive a full response within 24 hours.
• Availability: 24 hours a day, 7 days a week, 365 days a year — including Eid, Ramadan, Pohela Boishakh, Victory Day, and all other Bangladeshi public holidays.
• Confidentiality: All responsible gaming conversations are treated with strict confidentiality. Your information will not be shared with any third party without your explicit consent, except where required by law.